One afternoon 2 weeks ago I was very pleasantly surprised to find one of the carers, entertaining the residents in the big lounge.
She was doing a magnificent job in managing to hold the attention of all of the ladies and gentlemen. There she was holding up picture postcards of famous people and animals, and we all had to guess the names of them. She went to each person and gave them a clue as to who or what they were.
[Carer] has such a pleasant and engaging manner and is never without smile.